SHIPPING & RETURNS
SHIPPING POLICY
At PALINOVA.shop, we understand that receiving your purchased items promptly and in perfect condition is of utmost importance. That's why we've made it our mission to ensure our shipping process is seamless and efficient.
We've partnered with a network of trusted and reliable couriers, selecting the fastest possible method for each order. This means you can rest assured knowing your purchases are on their way to you as quickly as possible, without compromising on safety or security.
Our packaging is meticulously designed to protect your items during transit. We use high-quality materials to safeguard your purchases, ensuring they arrive at your doorstep in the same pristine condition they left our warehouse.
While we strive to make our shipping process as swift as possible, we also prioritize affordability. We continuously review our shipping costs to ensure they remain competitive, providing you with the best value for your money.
At PALINOVA.shop, we believe in transparency and building trust with our customers. Our shipping policy is a testament to this commitment. If you have any questions or require further information about our shipping methods, packaging, or costs, please do not hesitate to contact us. We're here to help and ensure your shopping experience with us is nothing short of excellent.
Thank you for choosing PALINOVA.shop. We look forward to serving you and meeting all your shopping needs.
RETURN & EXCHANGE POLICY
Dear valued customer,
We're thrilled you've chosen our PALINOVA products and want to ensure your complete satisfaction. Currently, due to logistics, some items are shipped from our European fulfillment centers. Should you need to return or exchange an item, here is our easy process:
We'll provide prepaid return shipping labels and nearby drop-off locations for your convenience. Simply box up the item with the return form stating why you're returning it. Once received, we'll review and process your refund as quickly as possible!
We sincerely appreciate your support of our artisans in Palestine. Please don't hesitate to contact us if you have any questions or need assistance with returns. We're committed to providing an exceptional customer experience.