TERMS & CONDITIONS
CUSTOMER CARE
At www.palinova.shop, we believe in providing not just the best products, but also the best support and service to you, our customers. We're passionate about our products and we sincerely care about you. Our commitment to you doesn't stop after you've made your purchase. We believe that every interaction matters because it gives us an opportunity to build a relationship and make a lasting impression.
Our customer care team is dedicated to providing you with the best possible service, from answering your queries about our products and services to helping you with any issues you may have with your purchase. We're here to help you every step of the way.
We want you to have a seamless shopping experience, but we understand that sometimes issues can arise. Rest assured, we'll do everything in our power to put things right. We promise to treat every concern with empathy, provide timely responses, and resolve your issues as quickly as possible.
Contact Us
Should you have any queries or concerns, please do not hesitate to contact us. You can reach us through our Contact Us page, or email us directly at palinova.shop. Our customer care team is available 24/7 and will respond to your query as quickly as possible.
Our Policies
We encourage you to read our policies on Shipping, Returns & Exchanges, and Privacy & Security to have a clear understanding of our operations. If you have any questions about these policies, please feel free to contact us.
About Us
We at www.palinova.shop, we believe in providing not just the best products, but also the best support and service to you, our customers. We're passionate about our products and we sincerely care about you. Our commitment to you doesn't stop after you've made your purchase. We believe that every interaction matters because it gives us an opportunity to build a relationship and make a lasting impression.
Our customer care team is dedicated to providing you with the best possible service, from answering your queries about our products and services to helping you with any issues you may have with your purchase. We're here to help you every step of the way.
We want you to have a seamless shopping experience, but we understand that sometimes issues can arise. Rest assured, we'll do everything in our power to put things right. We promise to treat every concern with empathy, provide timely responses, and resolve your issues as quickly as possible.
Contact Us
If you have any queries or concerns, please do not hesitate to contact us. You can reach us through our Contact Us page, or email us directly at www.palinova.shop. Our customer care team is available 24/7 and will respond to your query as quickly as possible.
Our Policies
We encourage you to read our policies on Shipping, Returns & Exchanges, and Privacy & Security to have a clear understanding of our operations. If you have any questions about these policies, please feel free to contact us.
About Us
We at www.palinova.shop are a passionate team dedicated to providing you with unique, quality products. We believe in the power of a satisfied customer and strive to ensure every shopping experience is a positive one. We're not just selling products; we're building relationships.
Remember, we're just a click away!
are a passionate team dedicated to providing you with unique, quality products. We believe in the power of a satisfied customer and strive to ensure every shopping experience is a positive one. We're not just selling products; we're building relationships.
Remember, we're just a click away!
PRIVACY & SAFETY
we are committed to protecting your privacy and ensuring the safety of your personal information. We understand the importance of privacy to our customers and we strive to be clear about how we collect, use, disclose, transfer, and store your information. This Privacy & Safety Policy provides an overview of our information practices.
Information Collection
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. The information we collect includes your name, email address, mailing address, phone number, and payment details. We use this information to fulfill your orders, provide customer service, and send you updates about your orders.
Information Use
We use the information we collect for various purposes including processing your transactions, for improving our website based on the information and feedback we receive from you, and enhancing customer service and your needs providing you with a smooth, efficient, and personalized experience.
Third-Party Banking
We use third-party banking to verify payment. This means that we do not store or have access to your credit card details; they are processed by a secure third-party payment gateway using SSL encryption. This ensures that your credit card details are safe and cannot be accessed by any unauthorized parties.
Information Protection
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
Communication After Purchase
After a successful purchase, we will contact you to confirm your order and provide you with order details. We may also contact you for feedback or a review of our products or services.
Changes to Privacy & Safety Policy
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.
Your privacy is of the utmost importance to us. We want you to shop with confidence knowing that your personal data is safe with us. If you have any questions about our Privacy & Safety Policy or practices, please feel free to contact us.
WHOLESALE INQUIRIES
We welcome inquiries from retailers interested in carrying our products. To be considered for a wholesale account, please provide us with the following information: Your store name, website, and location(s) A description of your customer base and merchandising strategy The types of products you are interested in purchasing Estimated order quantities per season Our wholesale prices depend on order quantities and are tiered as follows: Orders under $500: 10% off retail Orders $500-$1000: 15% off retail Orders over $1000: 20% off retail Please note that not all products are available for wholesale purchase, especially our limited edition and seasonal collections. We may need to prepare larger quantities of certain products in advance for the next season. If you feel your store would be a good fit to carry our products, please contact us at www.palinova.shop with the information above. We will evaluate your request and be in touch within 3-5 business days. We look forward to partnering with retailers to grow both of our businesses!
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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Offline Payments